Privacy policy
This Privacy Policy explains how OZON Air Duct Cleaning Inc. (“OZON Duct Cleaning,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, use our services, or communicate with us by phone, email, or SMS text message.
By using our website, submitting a form, or communicating with us, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following types of information:
- Contact Information: name, phone number, email address, mailing address.
- Service Information: property address, type of service requested, preferred dates and times, project details, and related notes.
- Communication Information: copies of messages, emails, SMS conversations, call logs, and any other communications you send to us.
- Website Usage Data: IP address, browser type, device information, pages visited, and referring/exit pages, collected through cookies and similar technologies.
- We collect this information when you:
- Fill out a form on our website
- Request a quote or schedule service
- Call or text our business number
- Interact with our emails or SMS messages
- How We Use Your Information
We use your information to:
- Provide, schedule, and manage our services
- Send appointment confirmations, reminders, and service updates
- Respond to questions, quotes, and customer support requests
- Send limited promotional or follow-up messages related to our services
- Improve our website, marketing, and customer experience
- Maintain internal records, accounting, and compliance
- We do not sell your personal information to third parties.
- SMS Text Messaging
If you provide your mobile phone number and consent to receive SMS messages, we may send you text messages about:
- Appointment confirmations and reminders
- Technician-on-the-way notifications and job updates
- Follow-ups after service, including review or feedback requests
- Limited promotions and offers related to OZON Duct Cleaning services
- Message frequency may vary. Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the information in Section 8 below.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze how visitors use the site
- Improve performance and user experience
- You can usually choose to disable cookies in your browser settings, but this may affect certain features of the website.
- How We Share Information
We may share your information with:
- Service providers and contractors who help us operate our business (such as scheduling platforms, payment processors, marketing and CRM tools, and hosting providers)
- Third parties as required by law, such as to comply with a subpoena, court order, or legal process
- Successors or assigns in connection with a merger, acquisition, or other business transfer involving OZON Air Duct Cleaning Inc.
These parties are only given the information necessary to perform their functions and are expected to protect your information.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
- Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain your information for as long as reasonably necessary to:
- Provide services to you
- Maintain business and accounting records
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- When information is no longer needed, we may delete it or anonymize it.
- Your Choices and Rights
You may:
- Request access to the personal information we hold about you
- Request that we delete certain information, subject to legal and business requirements
- Request corrections to inaccurate or incomplete information
- Opt out of marketing emails by using the unsubscribe link
- Opt out of SMS messages by replying STOP to any text
- To make a request, please contact us using the details below.
- Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website or services after changes are posted constitutes your acceptance of the revised policy.
- Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Request corrections to inaccurate or incomplete information
OZON Air Duct Cleaning Inc.
Phone: 908-249-0980 or 800-362-8302
Email: ozonservices@gmail.com
Website: https://ozonservices.com/
